Absolute Tracker: Service and Support
World-class service and support for world-class laser trackers
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Hexagon offers a wide range of support services to Absolute Tracker users, extending well beyond the point of purchase. Whether delivered at ISO-certified laboratories, local Hexagon Precision Centres or even on-site to minimise downtime, our after-sales portfolio handled by experienced and skilled engineers is the most complete on the market.
- Maintenance and warranty plans that ensure equipment availability
- Trouble-free usage and minimal downtime
- Preferred hotline access at no additional cost
Customer Care Packages
For users who like to stay firmly in control of future expenditures and minimise unexpected costs and downtime, we offer a range of Customer Care Packages for laser tracker users. These packages are designed to ensure equipment remains in top condition and can be relied on for accurate measurement results throughout a lifetime of use.
Customer Care Packages include a selection of the following benefits, depending on the tier chosen.
| Platinum | Gold | Silver | Bronze | |
| Planned annual service | ✔ | ✔ | ✔ | ✔ |
| Customer hardware support | ✔ | ✔ | ✔ | ✔ |
| Annual maintenance and recertification | ✔ | ✔ | ✔ | |
| Remote connected assistance | ✔ | ✔ | ||
| Repair parts and labour | ✔ | |||
| Customised local benefits | ✔ | ✔ | ✔ | ✔ |
You can get full details of the full range of Customer Care Package benefits and information on how to subscribe by contacting your local Hexagon representative.
Guaranteed quality drives productivity
We’ve spent years developing laser tracker technology that leads from the front, driving the market forward with technological innovations and fresh perspectives on challenges old and new.
Those decades of research and development experience give us complete confidence in the quality and reliability of our solutions, and that’s why every tracker and sensor in our Absolute Tracker range comes with a 24-month factory warranty as standard.
You can rely on our products and you can rely on us. We guarantee 10 years of serviceability through official Hexagon service channels for every one of our trackers and sensors, so when you invest in our technology you can be sure you’re making a long-term investment in quality.
World-class service and support delivered locally
Hexagon’s international presence means aftersales support and services for laser tracker users are comprehensive, wherever you are in the world. We place a strong emphasis on delivering solutions locally, which is why we have the largest dedicated service team of any metrology equipment manufacturer. That commitment is what makes us leaders when it comes to service and support, whether it’s maintenance and repair, compensation and certification or operator training and software assistance.
Find out how to contact your local Absolute Tracker service team here, or contact your local Hexagon representative for information.
