Partnering for public safety excellence in Alabama

Huntsville-Madison County 911 Center relies on advanced CAD technology to support 8 agencies


The challenge

Huntsville is Alabama’s most populous city and one of the fastest-growing metro areas in the state. Serving the public safety needs of this growing region are the dedicated staff of the Huntsville-Madison County 911 Center (HMC 911) who dispatch more than 240,000 emergency calls every year. Its 30,000-square-foot facility houses eight local public safety agencies and their 200 employees.

Many years ago, HMC 911 relied on a switchboard, map and telephone operators to handle its emergency dispatching operations, as was the case with most emergency agencies at the time. As Huntsville’s population grew and new technology advanced and became more widely used, HMC 911 decided to invest in a new CAD solution to better serve its community.

The solution

It selected Hexagon’s CAD solution, and over the next three decades, the partnership between HMC 911 and Hexagon has grown in tandem, with technology evolving and the center continuing to upgrade its system to meet the needs of the burgeoning metro area.

The CAD solution provides real-time, critical information from callers, databases and other sources, creating a common operating picture for intelligent response. It automates key functions and enables users to easily visualize calls, events and resources. As the CAD solution is easily integrated with other systems, it enables HMC 911 to continue to harness new technologies and additional data to deliver better service during emergencies and major events.

“We’re able to buy the best stuff that’s out there. And many, many years ago, we found Hexagon, and we’ve been great partners ever since. Because of Hexagon technology, somebody in here saves a life, protects property and just overall makes life better, and the quality of life in Huntsville, Alabama, better.”
Ernie Blair
Center director
Huntsville-Madison County 911

Learn more

Download the full case study or consult with an expert about this solution.

Also explore

Are you ready for something more?

Go beyond dispatch and experience a full public safety platform

HxGN OnCall Dispatch

HxGN OnCall Dispatch provides the highest-quality dispatch and incident management tools for emergency response personnel.

HxGN OnCall Dispatch | Smart Advisor

Detect complex emergencies sooner with the help of Hexagon’s assistive AI