Advanced distribution and outage management

Track outages across your network, predict downtime and automate customer communications. 

city buildings in London, Ontario

London Hydro implements voice response platform to support customers 

Hexagon's outage management solution reduced dispatch call volumes and improved customer communications and satisfaction. 

Ready to learn more?

Hexagon provides utility companies with outage management solutions that give them an advantage when addressing service outages. During an outage event, our solutions help utilities understand repair needs, update records as restoration occurs and keep customers informed throughout the process. 


Outage management is a multi-faceted process that involves detecting service outages, calculating needed repair materials and workloads and executing service restoration to affected assets across the network. It also encompasses communicating to affected parties, including initial outage notifications, updates on progress and confirmation of restoration. 

Hexagon provides unified solutions that seamlessly connect the entire outage management process, with technologies and capabilities for network monitoring, analysis and operations. Utilities companies can detect outages, manage their outage response, view restoration progress from the field or office and communicate service status to customers. And since our solutions are built using industry standards for interoperability, they can be implemented as part of existing advanced distribution management or communications systems and workflows. 

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