Advanced distribution and outage management
Track outages across your network, predict downtime and automate customer communications.
London Hydro implements voice response platform to support customers
Hexagon's outage management solution reduced dispatch call volumes and improved customer communications and satisfaction.
Hexagon provides utility companies with outage management solutions that give them an advantage when addressing service outages. During an outage event, our solutions help utilities understand repair needs, update records as restoration occurs and keep customers informed throughout the process.
Overview
Outage management is a multi-faceted process that involves detecting service outages, calculating needed repair materials and workloads and executing service restoration to affected assets across the network. It also encompasses communicating to affected parties, including initial outage notifications, updates on progress and confirmation of restoration.
Hexagon provides unified solutions that seamlessly connect the entire outage management process, with technologies and capabilities for network monitoring, analysis and operations. Utilities companies can detect outages, manage their outage response, view restoration progress from the field or office and communicate service status to customers. And since our solutions are built using industry standards for interoperability, they can be implemented as part of existing advanced distribution management or communications systems and workflows.
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We’re climbing the automation curve
Our transition to Intelligent automation is accelerating. Ultimately, our innovations will give rise to new technologies and applications - many of which we’ve yet to imagine. Today, every Hexagon solution is mapped and tagged according to its level of automation, so customers can clearly track our progress towards the freedom of autonomy.
Human-driven
All tasks completed by human labour; no data is leveraged across the operation.
Human-assisted
Labour is primarily conducted by a human workforce. Some functions have been automated to simplify control.
Partial automation
Some tasks are automated for short periods of time, accompanied by occasional human intervention.
Conditional automation
Human workforce is used for intervention as autonomous operations begin to increase productivity.
Highly autonomous
Autonomous systems complete required tasks within specific bounds, unleashing data and building smart digital realities.
Full autonomy
A smart digital reality™ enables autonomous systems to complete all tasks without human intervention.
Land
Products that make an environmental impact in forest monitoring, material reusability, farming or water usage.
Air
Products that make an environmental impact in renewable energy, noise pollution elimination and e-mobility.
Water
Products that make an environmental impact in saving our oceans, reducing pollution and increasing access to clean water.
