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Advanced distribution and outage management
Track outages across your network, predict downtime and automate customer communications.
London Hydro implements voice response platform to support customers
Hexagon's outage management solution reduced dispatch call volumes and improved customer communications and satisfaction.
Hexagon provides utility companies with outage management solutions that give them an advantage when addressing service outages. During an outage event, our solutions help utilities understand repair needs, update records as restoration occurs and keep customers informed throughout the process.
Overview
Outage management is a multi-faceted process that involves detecting service outages, calculating needed repair materials and workloads and executing service restoration to affected assets across the network. It also encompasses communicating to affected parties, including initial outage notifications, updates on progress and confirmation of restoration.
Hexagon provides unified solutions that seamlessly connect the entire outage management process, with technologies and capabilities for network monitoring, analysis and operations. Utilities companies can detect outages, manage their outage response, view restoration progress from the field or office and communicate service status to customers. And since our solutions are built using industry standards for interoperability, they can be implemented as part of existing advanced distribution management or communications systems and workflows.
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We’re climbing the automation curve
Our transition to Intelligent automation is accelerating. Ultimately, our innovations will give rise to new technologies and applications - many of which we’ve yet to imagine. Today, every Hexagon solution is mapped and tagged according to its level of automation, so customers can clearly track our progress towards the freedom of autonomy.
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Level 0/None:
Human performs all tasks, no data being used
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Level 1/Human-assisted:
Human is in charge of performing tasks but certain functions are automated to simplify control
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Level 2/Partial:
Some tasks are automated so that operation can be autonomous for short periods (or within specific circumstances)
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Level 3/Conditional:
Autonomous operation is possible within certain bounds, but human intervention may be necessary at short notice
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Level 4/High:
Designed to complete required tasks autonomously, but may require human intervention if circumstances change beyond specific bounds
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Level 5/Full:
Control tasks automated under all conditions, but human may request to take over; can complete all expected tasks without human intervention
Our sustainability influence
Our solutions create meaningful improvements in quality, efficiency, productivity, and safety – the antidotes to the status quo of waste, pollution, diminishing margins, and increased risk. Explore the highlighted products helping industry address environmental challenges in land, air and water.
Land
Products that make an environmental impact in forest monitoring, material reusability, farming or water usage.
Air
Products that make an environmental impact in renewable energy, noise pollution elimination and e-mobility.
Water
Products that make an environmental impact in saving our oceans, reducing pollution and increasing access to clean water.
