New Hexagon CMM service and support programme helps manufacturers in ASEAN Pacific and Korea maintain effective quality control capabilities

19 March 2024

New Hexagon CMM service and support programme helps manufacturers in ASEAN, Pacific and Korea maintain effective quality control capabilities
New service programme simplifies the maintenance of metrology systems so manufacturers can focus on production

A new service programme, announced by Hexagon’s Manufacturing Intelligence division, provides businesses in ASEAN, Pacific and Korea with comprehensive service and support for their Hexagon coordinate measuring machines (CMMs) to keep them performing at their best and ensure product quality and productivity.

The MyCare programme is an easy cost-effective software and hardware maintenance subscription that ensures a manufacturer’s quality control capabilities are properly maintained, allowing them to spend less time scheduling maintenance activities, system updates and essential calibrations so they can focus on meeting customer requirements.

To stay competitive in today’s challenging environment requires manufacturers to carefully manage the condition and availability of their critical metrology equipment. They must minimise unplanned downtime and ensure maximum productivity; they need to be sure of their metrology capabilities to ensure consistent quality and compliance with customers’ standards. However, properly maintaining a CMM and getting the right advice and help when needed can be a challenge that diverts a manufacturer’s valuable time and effort.

MyCare helps manufacturers of all sizes ensure they achieve optimal performance of their Hexagon CMMs year after year throughout their operational life to get the most from their investment and ensure continuous productivity.

“We aim to provide a comprehensive and flexible set of services that empower owners of Hexagon CMMs for success today and throughout the life of their equipment,” says Boon Choon Lim, President of Hexagon’s ASEAN, Pacific and Korea region. “Our customers have also repeatedly expressed the desire for unified software and hardware support from a single source rather than having to deal with multiple service providers. MyCare answers these needs. We make CMM service simpler and more efficient and bring our technical knowledge and extensive service expertise to the programme to save manufacturers time and costs.”

MyCare subscription plans include a wide array of benefits, including regular software updates, annual certifications, unlimited technical support, preventive maintenance and full coverage or discounts on replacement parts and service labour. Manufacturers can also monitor their CMM health and performance in real time using the advanced capabilities of Metrology Asset Manager – Hexagon’s cloud-based asset management software.

With the flexibility of three service plans – MyCare Basic, Essential or Premium – with increasing benefits and security, manufacturers can choose the exact scope they need to best meet their system and business needs.

A MyCare plan ensures manufacturers maintain their peak measurement capabilities and get expert support without having to sacrifice their time to obtain what they need to be successful.

Learn more about the MyCare CMM service plans from local Hexagon representative

Hexagon is the global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping production and people related ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,500 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at and follow us @HexagonAB.
Media Enquiries
Robin Wolstenholme
Global Media Relations and Analyst Relations Manager
Hexagon's Manuacturing Intelligence Division
Email icon The Email ampersand icon Phone icon A touch screen phone with a circle home button icon
Media Enquiries
PR Team
Hexagon AB
Email icon The Email ampersand icon