ACC and Hexagon upgrade national dispatch system for roadside assistance with fully managed cloud services
17 February 2026
BRISBANE, Australia – The Australian Club Consortium (ACC) and Hexagon announced the launch of a fully managed, cloud-hosted dispatch platform, marking a major milestone in their long-standing national technology partnership. This upgrade will deepen a decade of collaboration and set a new benchmark for cloud-managed dispatch services in the roadside assistance sector.
Built on HxGN OnCall and hosted on Microsoft Azure, the platform enables all five ACC-member clubs — RACQ (Queensland), RAC (Western Australia), RAA (South Australia), RACT (Tasmania) and AANT (Northern Territory) — to maintain local operations while benefiting from a nationally integrated, resilient cloud service.
“RACQ has a 100-year history of being there for our members across Queensland in their time of need,” said Glenn Toms, ACC Director and Deputy Group CEO of RACQ. “By investing in upgrades to the next generation secure, cloud-managed geospatial dispatch platform, we can continue delivering reliable, fast, member-focused service across Queensland.”
Key features:
- Modernized dispatch workflows with automation
- 24/7 monitoring and proactive managed support
- Real-time data sharing for peak demand and major incidents
- Mobile-ready tools for patrol teams
- Advanced cybersecurity aligned with ISO 27001 and SOC 2 standards
- Modern APIs for integration with insurers, repairers and service partners
- Exclusive Australian data hosting with disaster recovery safeguards
“We’re proud to partner with ACC on this next phase of their transformation, delivering innovative, cloud-enabled technology built on a secure, compliant and resilient infrastructure,” said Christian Gianatti, Vice President, APAC, Hexagon’s Safety, Infrastructure & Geospatial division. “The platform brings together national coordination, local control and robust cybersecurity practices tailored to the unique needs of Australia’s motoring clubs.”
RAC General Manager Roadside Services Tracy Hailstones added, “Investment in new technology is transforming how RAC delivers roadside assistance, making it smarter, more responsive and focused on getting our members back on the road quickly and safely, wherever they are in WA."
“Supporting our members when they need us most is at the heart of what we do,” said RAA General Manager Automotive Service Dorothy Nycz. “By investing in the systems behind our roadside operations through our partnership with Hexagon, we’re setting ourselves up to keep delivering nation-leading response times for our members well into the future.”
About ACC (Australian Club Consortium):
ACC is a multi-state consortium of Australia’s leading motoring clubs: owned by RACQ (Queensland), RAC (Western Australia) and RAA (South Australia); and licensed to RACT (Tasmania), and AANT (Northern Territory). These clubs provide roadside and mobility services to millions of members. The consortium drives shared technology innovation and delivers rapid, reliable roadside support across Australia.
Hexagon’s Safety, Infrastructure & Geospatial division improves the resilience and sustainability of the world’s critical services and infrastructure. Our solutions turn complex data about people, places and assets into meaningful information and capabilities for better, faster decision-making in public safety, defense, transportation, government and physical security.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,800 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com.