Frequently Asked Questions

HOW DO I SEND MY EQUIPMENT FOR MAINTENANCE?

All required documents are mandatory in the assistance process. Equipment without an invoice will not be received.

Read carefully to avoid delay, loss or return of the shipment.

The client must fill out the repair authoridation form (download here), provide delivery address information, and issue the shipment invoice for repair. It is mandatory for the invoice to be on the outside of the box, in a visible location. If you have any questions regarding the filling out or the sending process to us, please contact technical support through this form to arrange international shipping logistics according to your country.

For equipment outside the warranty, we inform you that there is a fee for the technical analysis, which is charged if the client does not authorise the budget for equipment maintenance. We will not accept freight collect. If the equipment is under warranty, please contact us through this form, requesting a free shipping label.

Shipping address: HEXAGON 
Rodovia SC 401 - Km 7.5 - 7001 
Neighborhood: Santo Antônio de Lisboa 
City: Florianópolis 
State: Santa Catarina 
Zip code: 88050-000

 

HOW DO I UPDATE MY TI5, TI7 AND TI10 SOFTWARE?:

Access the link https://tix-website-resources.s3.amazonaws.com/Software-update.pdf and follow the procedure described in the file. 

 

HOW DO I BUY THE TERRASTAR SIGNAL (CORRECTION SIGNAL)?

The customer interested in acquiring the signal correction service should contact us through this form with the request and attach a photo of the GNSS board's PSN code. To access this information on the device, it is necessary to follow the steps MENU > SYSTEM SETTINGS > ABOUT > GNSS INFORMATION.

Additionally, we request that the registration form available for download here be filled out with all necessary billing information.

The responsible team will return contact with information about the available subscription plans and instructions on how to finalise the choice of the desired plan.

If you have any questions, please contact us.

 

HOW CAN I PURCHASE PARTS?

Customer should contact us through this form with the photo of the required part, or the description of the part, requesting the quotation of the same. The factory will respond to the email within one hour (within business hours) with the quote and all information regarding the purchase (payment, shipping, registration, etc.).

 

HOW CAN I REQUEST SERVICES?

Customer should contact us through this form requesting field service, and provide the full address of machine location, contact phone, GPS device model, serial number (label behind device) and the reason for the technical visit, describing in detail the problem. The factory will respond the same day, either by e-mail or telephone, to schedule the technical visit, and to quote a price in case of charged visit. The factory may request more information for warranty situations.

 

HOW CAN I PURCHASE EQUIPMENT?

The customer must contact us through this form requesting the quote, and providing a telephone number to contact. We also ask you to include the desired product (Auto Steering, Fertilisation Control, Guidance, etc.), and the model of the machine in which the device will be installed. The factory will return with the same day quote and details. Our sales department may call to clarify more details about the purchase order.

 

HOW TO FIND USER MANUALS?

Visit hexagon.com/support-success/agriculture/manuals or contact your service representative through this form.

 

HOW TO FIND EQUIPMENT MANUALS?

Visit hexagon.com/support-success/agriculture/manuals or contact your service representative through this form.

 

HOW DO I FORMAT MY DISPLAY (TI5/TI7/TI10)?

Access the link https://tix-website-resources.s3.amazonaws.com/Procedure_to_format_Display_Ti5_Ti5%2B_Ti7+_Ti10.pdf and follow the procedure described in the file.

 

MY EQUIPMENT DOES NOT TURN ON, WHAT SHOULD I DO?

1. Check the eyes of the battery if the power cable is installed correctly. Try cleaning the eyebolt connection as well as the power cord connector that plugs into the GPS device.
2. Check that the fuse on the power cord is intact. If it is burned out, replace it with another one of the same value.
3. Check the direct output voltage on the battery to confirm that everything is OK with the overall power of the machine.
4. Check the power cord again, but this time do the voltage measurement on the power cable connector that connects to the GPS device; it should report 12VDC on the multi meter, with + - 10% error.
5. If none of the above corrects the problem, please contact the service department through this form with full details of the problem and what has been done so far.
   
   

HOW TO CREATE/RESTORE BACKUP SETTINGS?

Access the link https://tix-website-resources.s3.amazonaws.com/Backup_Procedure_for_Ti5_Ti7_Ti10_Displays.pdf and follow the procedure described in the file.

 

HOW TO FORMAT/RESET FACTORY SETTINGS?

On your device, go to menu> system settings> change system mode to advanced (ok without password)> about> system manager> restore factory settings, and confirm on your device screen.

 

HOW DO I USE VARIABLE RATE APPLICATION?

Initially you have to import the map via flash drive. On your device, go to menu > file > flash drive via TIx > recommendation map > select the desired map > and confirm on the screen.

Choose the option fertilization control or spraying control from the menu > attribute map > choose between variable rate or flat rate with map, then select the desired map and attribute.

Note:

• To access the loaded map, use the “View" option.
• If you want, you can enter the primary/secondary dosage to apply when you are off the map.
• Application tolerance is used alarm triggering, if above percentage (%) displays alarm on the operation screen.
  
  

CAN I WORK WITH EQUIPMENT EXPOSED TO RAIN?

• Ti5 equipment: has IP65 degree of protection. The IP protection rating system is an internationally defined standard where it is dustproof and protected against temporary immersion (up to 1 meter for 30 minutes). Therefore it can work exposed to rain.
• Ti7 equipment: IP64 degree of protection, i.e., dust proof, not recommended for use in the rain.
• Ti10 equipment: IP66 and IP67 degree of protection.
  
  

WHAT IS THE WARRANTY ON THE EQUIPMENT?

The warranty is 12 months for displays and trip computer, and 03 months for other items such as cables, modules, antenna and sensors.

 

WHAT FILE/MAP EXTENSION DOES THE SYSTEM ACCEPT AND READ?

For variable rate, the recommended maps that the equipment works with are Shape extension (.shp) files. It is important to remember that the .shx and .dbf add-ons must be present when inserting a recommended map into the on-board computer.

The file cannot contain more than 12 characters, as well as special characters such as @, - $ or space between characters.

For guide files (straight or curved lines), the accepted format is also Shape.