Frequently Asked Questions

Below are the most frequently asked questions from our customers and how to solve them.

HOW DO I SEND MY EQUIPMENT FOR MAINTENANCE?

Below are the most frequently asked questions from our customers and how to solve them.

 

HOW DO I UPDATE MY TI5, TI7 AND TI10 SOFTWARE?:

Access the link https://tix-website-resources.s3.amazonaws.com/atualizacao-de-software.pdf and follow the procedure described in the file. 

 

HOW DO I BUY THE TERRASTAR SIGNAL (CORRECTION SIGNAL)?

Customer should email support.ag@hexagon.com requesting the desired paid signal, including the handset serial number, the board PSN code and the current software version. We also ask that you submit the registration form linked here filled in with your billing details.

  • To find the software version and serial number, on your display go to menu> system settings> change system mode to advanced (ok without password)> about.> > >
  • To find the PSN code of the card, on your display go to menu > system settings > change the system mode to advanced (ok without password) > about > GNSS information.

The factory will return the amount in Brazilian reais to be paid in cash, with all information regarding the purchase. 

 

HOW CAN I PURCHASE PARTS?

Customer should email support.ag@hexagon.com with the photo of the required part, or the description of the part, requesting the quotation of the same. The factory will respond to the email within one hour (within business hours) with the quote and all information regarding the purchase (payment, shipping, registration, etc.).

 

HOW CAN I REQUEST SERVICES?

Customer should email support.ag@hexagon.com requesting field service, and provide the full address of machine location, contact phone, GPS device model, serial number (label behind device) and the reason for the technical visit, describing in detail the problem. The factory will respond the same day, either by e-mail or telephone, to schedule the technical visit, and to quote a price in case of charged visit. The factory may request more information for warranty situations.

 

HOW CAN I PURCHASE EQUIPMENT?

The customer must send an email to support.ag@hexagon.com requesting the quote, and providing a telephone number to contact. We also ask you to include the desired product (Auto Steering, Fertilisation Control, Guidance, etc.), and the model of the machine in which the device will be installed. The factory will return with the same day quote and details. Our sales department may call to clarify more details about the purchase order.

 

HOW TO FIND USER MANUALS?

Visit hexagon.com/support-success/agriculture/manuals or contact your service representative at +55 (48) 4009-2704 or WhatsApp +55 (48) 98866-4898.

 

HOW TO FIND EQUIPMENT MANUALS?

Visit hexagon.com/support-success/agriculture/manuals or contact your service representative at +55 (48) 4009-2704 or WhatsApp +55 (48) 98866-4898.

 

HOW DO I FORMAT MY DISPLAY (TI5/TI7/TI10)?

Access the link https://tix-website-resources.s3.amazonaws.com/procedimento-para-formatar-display-ti5-ti7-e-ti10.pdf and follow the procedure described in the file.

 

MY EQUIPMENT DOES NOT TURN ON, WHAT SHOULD I DO?

  1. Check the eyes of the battery if the power cable is installed correctly. Try cleaning the eyebolt connection as well as the power cord connector that plugs into the GPS device.
  2. Check that the fuse on the power cord is intact. If it is burned out, replace it with another one of the same value.
  3. Check the direct output voltage on the battery to confirm that everything is OK with the overall power of the machine.
  4. Check the power cord again, but this time do the voltage measurement on the power cable connector that connects to the GPS device; it should report 12VDC on the multi meter, with + - 10% error.
  5. If none of the above corrects the problem, please contact the service department at +55 (48) 4009-2704, WhatsApp +55 (48) 98866-4898 or email support.ag@hexagon.com with full details of the problem and what has been done so far.

HOW TO CREATE/RESTORE BACKUP SETTINGS?

Access the link https://tix-website-resources.s3.amazonaws.com/procedimento-de-backup-para-display-ti5-ti7-e-ti10.pdf and follow the procedure described in the file.

 

HOW TO FORMAT/RESET FACTORY SETTINGS?

On your device, go to menu> system settings> change system mode to advanced (ok without password)> about> system manager> restore factory settings, and confirm on your device screen.

 

HOW DO I USE VARIABLE RATE APPLICATION?

Initially you have to import the map via flash drive. On your device, go to menu > file > flash drive via TIx > recommendation map > select the desired map > and confirm on the screen.

Choose the option fertilization control or spraying control from the menu > attribute map > choose between variable rate or flat rate with map, then select the desired map and attribute.

Note:

  • To access the loaded map, use the “View" option.
  • If you want, you can enter the primary/secondary dosage to apply when you are off the map.
  • Application tolerance is used alarm triggering, if above percentage (%) displays alarm on the operation screen.

CAN I WORK WITH EQUIPMENT EXPOSED TO RAIN?

  • Ti5 equipment: has IP67 degree of protection. The IP protection rating system is an internationally defined standard where it is dustproof and protected against temporary immersion (up to 1 meter for 30 minutes). Therefore it can work exposed to rain.
  • Ti7 equipment: IP64 degree of protection, i.e., dust proof, not recommended for use in the rain.
  • Ti10 equipment: IP66 and IP67 degree of protection.

WHAT IS THE WARRANTY ON THE EQUIPMENT?

The warranty is 12 months for displays and trip computer, and 03 months for other items such as cables, modules, antenna and sensors.

 

WHAT FILE/MAP EXTENSION DOES THE SYSTEM ACCEPT AND READ?

For variable rate, the recommended maps that the equipment works with are Shape extension (.shp) files. It is important to remember that the .shx and .dbf add-ons must be present when inserting a recommended map into the on-board computer.

The file cannot contain more than 12 characters, as well as special characters such as @, - $ or space between characters.

For guide files (straight or curved lines), the accepted format is also Shape.

 

HOW DO I ANALYSE THE WORK DONE ON MY FARM?

Application data can be exported in three formats:

  1. File extension ti: proprietary extension where SAIG can be used. The software is available for download from the Hexagon Agriculture support page.
  2. Kml file extension: for viewing with Google Earth.
  3. Shp file extension: for viewing in GIS software such as QGIS.