Operations and Maintenance (O&M)

Achieve Operational Excellence

Operations and Maintenance is pivotal to an organisation’s ability to achieve operational excellence by ensuring the efficient and reliable performance of various systems, facilities, teams, infrastructure and equipment throughout their operational lifecycle.

A worker wearing a yellow hard hat, safety goggles, and a reflective vest is using a tablet device at an industrial facility.

HxGN EAM named as a Leader in the Verdantix 2024 Green Quadrant in Enterprise Asset Management

Hexagon achieved top scores for four technical capabilities, including perfect scores for business intelligence, deployment options and deployment environment.

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Manage Risk and Maximise Performance through Digitalisation

Managing operational risk is a constant challenge for today’s industrial facilities, with asset failures, safety incidents and environmental compliance threatening productivity and profitability. Hexagon’s Operations and Maintenance solutions help you overcome these risks by unlocking the power of your data and accelerating digital maturity. With tools that optimise asset performance, reduce unplanned downtime and capture knowledge from a retiring workforce, our solutions help you turn large volumes of siloed, unstructured information into actionable insights. Achieve operational excellence with reliable, sustainable and intelligent assets that drive better performance and safety across your enterprise.

The Benefits of Operations and Maintenance

O&M work processes ensure safe and productive assets across many industries and sectors, ensuring efficiency and sustainability. Effective O&M practices yield key benefits including:

Risk mitigation

Identification and proactive management of safety, environmental and operational risks ensure compliance and reduce accident potential.

Asset longevity

Effective maintenance and operation extend equipment and infrastructure lifespans, maximising ROI and reducing replacement costs.

Reduced downtime

Preventative maintenance and early identification of equipment failure risks minimise unexpected breakdowns, which are crucial for industries reliant on uninterrupted operations.

Enhanced safety

Prioritising safety through O&M activities mitigates hazards, ensures compliance and reduces accident risks.

Energy efficiency

O&M efforts lead to energy savings through optimised operations and energy-efficient technologies, lowering costs and promoting sustainability.

Improved product quality

Well-maintained and operated equipment and processes, resulting in higher product quality and customer satisfaction, especially in manufacturing.

Cost optimisation

Efficient and risk-based management of assets, workers, spare parts and other resources reduces O&M expenses.

Boost worker productivity

Optimise maintenance tasks and enhance operational procedures, reducing errors and miscommunications.

Greater asset visibility

Record detailed information such as asset location, specifications, work orders and maintenance history to understand an asset’s current condition and past interventions.

O&M Solutions

Hexagon offers a range of Operations and Maintenance solutions to help organisations optimise their people, processes and assets.

Solutions include:

Product

ETQ Reliance®

ETQ Reliance is a cloud-native quality management system solution (QMS), powered by an agile platform that drives 40+ best-in-class applications adaptable to your unique environment.

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Product

HxGN InService

An integrated network management solution that minimizes outage disruption through earlier detection and faster restoration
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  Partial autonomy
  
  Analyzes the distribution network in real-time and accurately pinpoints possible faults.
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Product

AcceleratorKMS

Expedites the digitisation of operational procedures and processes while enabling organisations to easily manage and distribute up-to-date content and enhance human performance while learning in the flow of work.
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Product

Intergraph Outage Analytics and Reporting

Simple-to-use web tools that extend enterprise access to operational information, visualization, analysis and reporting
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  Partial autonomy
  
  Analyzes the distribution network in real-time and accurately pinpoints possible faults.
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Product

HxGN APM

Operationalise asset strategies for risk, cost and performance and drive condition and predictive maintenance use cases with HxGN APM.
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Product

Intergraph Outage Notifications

A component that leverages HxGN InService data to deliver customer service alerts, from outage to full restoration
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  Partial autonomy
  
  Analyzes the distribution network in real-time and accurately pinpoints possible faults.
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Product

HxGN EAM

HxGN EAM allows you to achieve greater visibility into assets for better capital spending decisions.
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  Conditional autonomy
  
  Autonomous scenario based planning capabilities taking into account key elements of work & asset priority, equipment ranking
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Product

j5 Operations Management Solutions

j5 Shift Operations Management provides a tested shift operations management solution for managing ops logbooks, shift handover, operator rounds and control of work at the operations and maintenance interface.
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  Human-Assisted autonomy
  
  Operational automation contributes to error reduction and data ommissions while streamlining communications.
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Product

PAS Automation Integrity™

PAS Automation Integrity™ collects and contextualizes OT/ICS configurations from the sensor to the cloud and automates change management.
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Platform

PAS PlantState Integrity™

PAS PlantState Integrity analyses data from disparate sources to provide critical safety and production information that improves operator situation awareness.
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  Human-Assisted autonomy
  
  Automated performance reporting for alarms, control loops, boundaries, and IPLs in addition to advanced state-based alarm and boundary management
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Product

HxGN APM Asset Risk Analyzer

Asset Risk Analyzer is an ideal starting point for any reliability improvement initiative as it identifies critical assets that are candidates for optimized asset strategies.
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Add-on Module

HxGN Alix

HxGN Alix is your AI-powered assistant for HxGN EAM, providing guidance, insights, and tailored recommendations to optimize asset management processes.
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Operations and Maintenance FAQs

What is Operations and Maintenance?

Operations and Maintenance (O&M) refers to the essential processes for managing and sustaining systems, facilities, infrastructure and equipment to ensure they function efficiently and effectively throughout their lifecycle. O&M practices are critical across industries such as manufacturing, construction, energy, transportation and more. The key functions of an O&M department include:

Operations involve daily activities to efficiently run systems, including monitoring and adjustments for peak productivity.

Preventive and Corrective Maintenance focuses on extending equipment life through planned maintenance and reactive repairs.

Predictive Maintenance predicts potential failures to enable proactive planning and minimise downtime.

Asset Performance Management tracks and optimises all system assets to maximise safe and sustainable production.

Environment, Health and Safety (EHS) Management identifies and mitigates risks, improves EHS performance and ensures regulatory compliance.

Performance Monitoring uses data analysis to improve operational and maintenance efficiency.

Energy Efficiency initiatives focus on reducing energy consumption and environmental impact.

Budgeting and Planning allocate resources for maintenance, upgrades and long-term asset investments.

Comprehensive Documentation maintains accurate records for transparency and accountability.

Sustainability emphasises eco-friendly practices, waste reduction and energy conservation.

Work Management organises tasks, resources and workflows to meet operational goals.

Asset Lifecycle Information Management tracks all data and documentation related to assets throughout their useful life.
What is the relationship between operations and maintenance?

The relationship between operations and maintenance is symbiotic, with both functions intertwined for the seamless functioning of assets. Operations involve daily activities to run assets smoothly, maximising safe and sustainable production, while maintenance focuses on optimising productive asset availability. Preventive maintenance aligns with operations to prevent breakdowns, maintenance teams quickly respond during operation failures, data sharing informs decisions and continuous improvement ensures reliability and efficiency.

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Operations and Maintenance (O&M)

Achieve Operational Excellence