MyCare

What is MyCare?

MyCare, the service subscription program that makes system ownership smarter. With MyCare, you can count on saving money and minimizing unplanned downtime with regular service scheduled up to a year in advance. You will also benefit from software coverage and full access to tech support to make sure your system is always in optimal condition, enabling 24/7 access to all our support services. Now that’s smart.

Choose the MyCare package that's right for you and save as much as $15,000:

MyCare Essential
MyCare Essential covers all the necessary services and support for your system to ensure optimal annual usage. All Essential packages include MyRewards and Trade-In Credit Program.

MyCare Premium
MyCare Premium is a more comprehensive offering, tailored for mid-size and large companies and systems that are under heavier utilization loads. With MyCare Premium you receive all the benefits of MyCare Essential, plus additional services focused on your specific system needs. 

 

MyCare Rewards is our way of giving you even more savings:

• Discounts on eStore purchases, accessories, training, contract inspection, contract programming, software and hardware upgrades
• Discounts on HxGN SFx | Asset Management PRO and other HxGN SFx Products.
• Unlimited access to on-line training (1 seat per system)
• Discounts on other special offers

Looking for even more coverage? Ask us about other MyCare Packages.

To further enhance the customer support experience, together with the MyCare Service Subscription we have consolidated your go-to support and knowledgebase sections into the convenient and easy-to-use MyCare HUB Portal. We want you to be able to reach all levels of support as quickly as easily as possible.