Service level agreements
Covering the UK & Ireland, Hexagon Manufacturing Intelligence has over 30 service engineers backed by our office-based support team and customer response group. With engineers based around the country, and office support and precision centres in Telford, Chester and Milton Keynes, we offer a truly local service with the backing of a strong global presence.
Our teams are ready to respond to your call, and we continually measure performance indicators and customer satisfaction to ensure we get to your needs on time and ahead of time where possible.
We have created a suite of service packages offering a range of system service solutions to suit your need and expectations.
At Hexagon Manufacturing Intelligence we know that purchasing your measurement equipment from us is just the start of the journey. For peace of mind, you need to know that we have the infrastructure, support network and professional service level offering you need to meet your business demands as and when they happen.
We also know that the degree of system servicing you will require is dependent upon factors such as your usage, working environment and the risk of any downtime contributing to production loss or scrap.
Our Engineers are all fully factory trained to undertake full service, calibration and verification procedures and have access to our extensive spares store should the need for replacement parts occurs.
Our quality of work and response times are critical measures of our effectiveness in keeping your system at its optimum uptime no matter what its age and they make up part of the Hexagon Manufacturing Intelligence promise to you.
Our range of service level agreements are consistent across all of our product ranges giving you the peace of mind that should you expand from your current system to include portable or stationary
CMMs you will get the same level of service. These include Extended Warranties, Bronze, Silver, Gold, Gold+ service level agreements and now the Platinum package. You can rest assured we have
the standard of cover you need to match your business demands.
Please download our brochure for more details about the Hexagon Manufacturing Intelligence difference.