Marin County Sheriff’s Office Upgrades Computer-Aided Dispatch System for Multi-Agency Support

The Challenge

Located in the San Francisco Bay Area of California, Marin County is home to approximately 250,000 residents. The Marin County Sheriff’s Office operates the Marin County Public Safety Communications Center, the primary public safety answering point (PSAP) for most of the county. The center serves as the incident management and response hub for multiple police, fire, paramedic, and other government agencies in the county.

After 25 years of use, the sheriff’s office outgrew its computer-aided dispatch (CAD) system. To meet the county's growing regionalization and multi-agency dispatch needs, it required a new CAD solution that would accommodate workflows and information specific for the agencies it serves.

The Solution

The Marin County Sheriff’s Office adopted the industry's leading CAD system and mobile applications from Hexagon's Safety & Infrastructure division to support its center’s technical and operational needs while serving the workflow and informational requirements of multiple response agencies.

With Hexagon's technology, dispatchers and responders in the field have a map-based view of calls, events, and units. The system seamlessly integrates with multiple third-party law enforcement and fire records management systems used by the various county and city departments. Notably, Hexagon's solutions enabled the center to consolidate the dispatching operations of one of the larger police agencies in the county, while permitting the police to keep their existing records system.