Enhancing public transport safety in Frankfurt: A unified approach

The challenge

Frankfurt, Germany’s financial capital and transportation hub, serves as the home for numerous global institutions and a bustling transit system. Stadtwerke Verkehrsgesellschaft Frankfurt am Main (VGF) operates the city’s extensive underground and tram networks, transporting over 200 million passengers annually.

Safety, security and efficient incident management are paramount for VGF, so much so that it launched the “Service and Security – Renewal, Migration and Expansion” (SuS-EME) project to address evolving security needs and technological advancements. The goal was to enhance its video surveillance capabilities and operations control systems, ensuring comprehensive threat detection and emergency response management. VGF required a solution that would improve incident coordination with police, fire services and other emergency responders, prompting significant upgrades to its command-and-control systems.

The solution

VGF implemented Hexagon’s advanced video management software, Qognify VMS, industry-leading computer-aided dispatch (CAD) system and a mobile app. The project also aimed to introduce a modular system and incorporate future innovations, with Hexagon’s VMS and CAD systems serving as key components in managing vast amounts of video data and optimizing dispatch operations.

The upgraded system seamlessly integrates command and control with Hexagon’s VMS and CAD systems, both of which play crucial roles in handling and processing incident data. The VMS manages video feeds, providing comprehensive situational awareness, while the CAD system facilitates efficient incident management through streamlined workflows and automated processes.