Google Maps for utilities

Empower utilities with Google Maps

Utilities can leverage Google Maps to improve asset and field services management and keep customers informed about outages, restoration work, and more.

Linedata improves water utility operations

Check out how this Brazilian water and sanitation utility services company reduces costs and keeps operations running smoothly by optimizing its Google Maps usage.

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Benefits

Google Maps Platform utility worker on phone

Comprehensive communication

Keep operations centers, field teams, and customers up-to-date with map-based information about the status of utility services and operations.

Google Maps Platform power pole down on street

Reliable services

Google’s always-on infrastructure provides the reliability that utility companies need to deliver reliable services to their customers.

Google Maps Platform utility worker with tablet

Optimized experience

As a Google partner, we can help you optimize your Google Maps with unlimited support, flexible billing, and access to high-volume discounts.

Capabilities

Asset & field services management
With Google Maps Platform, you have location-based tools to manage assets and field teams to ensure timely repairs, improve safety, and increase customer satisfaction. With it, you can:

Map asset locations and track maintenance activities

Dispatch and route resources faster and more accurately

Share data across the organization for efficient and up-to-date task management

Import and analyze collected information to better identify and predict problems and mitigate risk

Related Resources

White paper: Improving public utilities operations and customer experiences with Google Maps
Customer communications
Google Maps can help keep utility customers informed of maintenance and repair schedules and the status of their service. With it, you can:

Increase operational efficiency and ensure that customers receive the right messages at the right time

Notify customers about any planned or unplanned outages that may impact their service

Deliver information via desktop and mobile websites and apps

Quickly generate mailing labels to notify property owners about upcoming service based on property records

Related Resources

White paper: Improving public utilities operations and customer experiences with Google Maps
APIs
APIs that support asset and field services management and customer communications include:

Maps APIs display static and dynamic maps, including Street View images

Geocoding API converts addresses to geographic coordinates, or the reverse

Places API sends field crews to precise addresses based on reported locations

Directions API provides directions and calculates current and future travel times to field service teams based on real-time traffic

Related Resources

White paper: Improving public utilities operations and customer experiences with Google Maps