Google Maps for utilities
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Benefits
Capabilities
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Asset & field services management
With Google Maps Platform, you have location-based tools to manage assets and field teams to ensure timely repairs, improve safety, and increase customer satisfaction. With it, you can:
- Map asset locations and track maintenance activities
- Dispatch and route resources faster and more accurately
- Share data across the organization for efficient and up-to-date task management
- Import and analyze collected information to better identify and predict problems and mitigate risk
Related Resources
White paper: Improving public utilities operations and customer experiences with Google Maps
- Map asset locations and track maintenance activities
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Customer communications
Google Maps can help keep utility customers informed of maintenance and repair schedules and the status of their service. With it, you can:
- Increase operational efficiency and ensure that customers receive the right messages at the right time
- Notify customers about any planned or unplanned outages that may impact their service
- Deliver information via desktop and mobile websites and apps
- Quickly generate mailing labels to notify property owners about upcoming service based on property records
Related Resources
White paper: Improving public utilities operations and customer experiences with Google Maps
- Increase operational efficiency and ensure that customers receive the right messages at the right time
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APIs
APIs that support asset and field services management and customer communications include:
- Maps APIs display static and dynamic maps, including Street View images
- Geocoding API converts addresses to geographic coordinates, or the reverse
- Places API sends field crews to precise addresses based on reported locations
- Directions API provides directions and calculates current and future travel times to field service teams based on real-time traffic
Related Resources
White paper: Improving public utilities operations and customer experiences with Google Maps
- Maps APIs display static and dynamic maps, including Street View images