City of Quebec 9-1-1 Call Center Selects Hexagon Safety & Infrastructure

8 December 2015

HUNTSVILLE, Alabama, December 08, 2015

The City of Quebec has selected an integrated suite of public safety software from Hexagon Safety & Infrastructure for its 9-1-1 call center, which supports police, fire and disaster relief. The dispatching, mobile and analytics solution will help improve multi-agency operations, enhance field personnel performance and enable Next Gen 9-1-1 capabilities. 


Replacing a decades-old dispatch system, the Hexagon solution will expand the 9-1-1 call center’s capabilities through more effective and efficient dispatching of closest and best-available units, better management and scheduling of staff and improved resilience and secure access to operational information anytime, anywhere.


“We required a solution that would deliver more useful, timely and complete information -- available and accessible to all agents in real time,” said Jacques Lachance, City of Quebec 9-1-1 call center director. “Through innovative technologies and best practices, the Hexagon solution will help us serve the needs of the public and enable more flexible operations – including the ability to stand-up temporary public safety answering points during disasters and enable new forms of citizen communication to 9-1-1.”


Quebec’s solution features Intergraph Computer-Aided Dispatch (I/CAD), a suite of industry-leading incident management software, including Mobile for Public Safety and Intergraph Mobile Responder, which extend critical applications and information to field personnelon laptops, smartphones and tablets. It also includes Business Intelligence for Public Safety, which enables the agency to mine, monitor, analyze and report on massiveamounts of public safety data, and Xalt, an integration platform for rapid, affordable interface development.


The city created an extensive and detailed system to evaluate competitive responses, and Hexagon was chosen for reasons including its adherence to APCO standards for computer-aided dispatch software and the experience, skills and quality of its implementation team. In order to maximize the opportunities created through the new Hexagon solution, the city will also overhaul its emergency services workflows to identify value-added activities to improve public safety.


“Hexagon’s solutions will help Quebec become more effective and efficient in the management of calls, events and resources,” said Jacques Tremblay, vice president, Canada, Hexagon Safety & Infrastructure. “By delivering innovative and upgradeable software, we can help overcome the challenges of Quebec’s legacy, end-of-life system and provide the city with a platform for future growth of its 9-1-1 capabilities.”


The global leader in public safety and security, Hexagon Safety & Infrastructure (formerly Intergraph Security, Government & Infrastructure) helps protect 1 in 12 people worldwide. Hexagon’s public safety and security solutions improve the quality, accuracy and availability of critical information, increasing performance and productivity, while reducing the total cost of ownership for mission-critical IT investments. 

About Hexagon
Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety and mobility applications.

Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Hexagon’s Safety & Infrastructure division provides software for smart and safe cities, improving the performance, efficiency, and resilience of vital services.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,500 employees in 50 countries and net sales of approximately 5.8bn USD. Learn more at and follow us @HexagonAB.

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