Machine tool laser scanning: Troubleshooting / FAQ

Find answers to the most common questions about machine tool laser scanner troubleshooting

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The CNC control displays that the touchprobe is not ready after changing the scanner into the spindle
Are you able to close this message and go on?

If yes: Contact support if you frequently experience this problem

If no: Check the optical status indicator of the receiver (left)

LED red: The receiver does not receive an activation code from the CNC - contact support

LED blinking green: Replace the batteries of the scanner

Error persists? Contact support.
HxGN NC Measure displays that there is a LAN communication error when I want to start a scan
Check the optical indicator for the LAN status of the receiver (right)

LED not flashing: Check the LAN connection between PC and receiver

LED green: Return the scanner to the machine tool magazine and call up the spindle/activate the m-function again. Wait 12s. Then try to scan again

Check batteries

Error persists? Contact support.
HxGN NC Measure displays that the scan does not contain enough data when calibrating
Is the work offset for the calibration sphere correct?

If yes: Clean the scanner glass and calibration sphere according to chapter 2.7.1 and 2.72 of the scanner operating instructions

Check environment for intensive light or reflections

Error persists? Contact support.
HxGN NC Measure displays that the angle I want to scan is not calibrated
Perform the sensor calibration for the tilt angles and spindle position you want to scan on your workpiece.
The optical glass of my scanner is soiled
Clean the glass with a microfiber cloth carefully. If it is still soiled, follow chapter 2.7.1 of the scanner operating instructions.
The battery compartment is difficult to open
Grease the sealing above the battery compartment.
The glass of the scanner is broken and I need a replacement
Please contact our customer support.
I forgot to close the sleeve after replacing the battery and oil / liquid got inside the probe
Remove the batteries and wipe the battery case dry

Check whether the scanner is still functioning

Contact customer support if the scanner is not working.
I am not sure if my scanner is still accurate
Please contact customer support to perform an accuracy check. We recommend checking the scanner’s performance and accuracy on a regular basis.
How accurate is my scan?
Please see scanner operating instructions.
It is not possible to send a program from HxGN NC Measure to the CNC
General: Check ethernet connection between the control and PC

FANUC:

Set control to EDIT mode

Heidenhain:

Set control to MANUAL mode

Check DNC connection tool for active connection to CNC

The scan program must not be opened

SIEMENS

A scan program which is currently running is not allowed.

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Machine tool laser scanning: Troubleshooting / FAQ

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