The ChallengeSão Paulo’s Traffic Engineering Company (CET) responds to more than 13,000 traffic incidents each day. However, CET’s in-house dispatch system only registered 1,200 daily incidents. With 700 field agents per shift responding to accidents, enforcing parking laws, and performing other duties, CET had no map-based resource management capabilities or visibility to agents. Delivering paper-based incident reports time took days to complete.
With an old dispatch system unable to keep pace with the growing requirements of a major urban traffic network, CET needed an incident management and dispatch solution to improve its planning, operations, and data analysis capabilities. The company wanted a new system that would also improve response times by geo-referencing information, seamlessly share incident data with field agents, automate complex workflows, and integrate with existing systems.
The SolutionCET selected Hexagon’s Safety & Infrastructure division to deploy an incident management and dispatch response solution that would share information between communication center operators and field agents in real time.
Powered by Hexagon’s industry-leading computer-aided dispatch (CAD) system, CET dispatchers can visualize traffic incidents on a map using geo-referencing, making resource management more efficient. Through Hexagon’s web component, incident data is available to 15 additional CET facilities across the city, which makes the reporting of traffic accidents and other issues easily manageable. The solution has also improved operations. For example, the time required to repair a traffic light has decreased from hours to a few minutes.
With geospatial analysis tools, CET has been able to unlock and analyze various data sets. Thermal reports and geo-referenced reports of occurrences and team activities allow more qualitative analysis of services provided. The systematic organization of high volumes of data and production of geo-referenced reports gives CET the ability to plan future actions. With the help of Hexagon’s CAD system, CET is working to improve traffic management and leverage smart city technologies to create an integrated network of traffic lights, cameras, sensors, traffic signage, and more.