ACC and Hexagon upgrade national dispatch system for roadside assistance with fully managed cloud services
17 February 2026
BRISBANE, Australia– The Australian Club Consortium (ACC) and Hexagon announced the launch of a fully managed, cloud-hosted dispatch platform, marking a major milestone in their long-standing national technology partnership. This upgrade will deepen a decade of collaboration and set a new benchmark for cloud-managed dispatch services in the roadside assistance sector.
Built on HxGN OnCall and hosted on Microsoft Azure, the platform enables all five ACC-member clubs —RACQ (Queensland), RAC (Western Australia), RAA (South Australia), RACT (Tasmania) and AANT (Northern Territory) — to maintain local operations while benefiting from a nationally integrated, resilient cloud service.
“RACQ has a 100-year history of being there for our members across Queensland in their time of need,” said Glenn Toms, ACC Director and Deputy Group CEO of RACQ. “By investing in upgrades to the next generation secure, cloud-managed geospatial dispatch platform, we can continue delivering reliable, fast, member-focused service across Queensland.”
Key features:
- Modernized dispatch workflows with automation
- 24/7 monitoring and proactive managed support
- Real-time data sharing for peak demand and major incidents
- Mobile-ready tools for patrol teams
- Advanced cybersecurity aligned with ISO 27001 and SOC 2 standards
- Modern APIs for integration with insurers, repairers and service partners
- Exclusive Australian data hosting with disaster recovery safeguards
“We’re proud to partner with ACC on this next phase of their transformation, delivering innovative, cloud-enabled technology built on a secure, compliant and resilient infrastructure,” said Christian Gianatti, Vice President, APAC, Hexagon’s Safety, Infrastructure & Geospatial division. “The platform brings together national coordination, local control and robust cybersecurity practices tailored to the unique needs of Australia’s motoring clubs.”
RAC General Manager Roadside Services Tracy Hailstones added, “Investment in new technology is transforming how RAC delivers roadside assistance, making it smarter, more responsive and focused on getting our members back on the road quickly and safely, wherever they are in WA."
“Supporting our members when they need us most is at the heart of what we do,” said RAA General Manager Automotive Service Dorothy Nycz. “By investing in the systems behind our roadside operations through our partnership with Hexagon, we’re setting ourselves up to keep delivering nation-leading response times for our members well into the future.”
Hexagon is the global leader in measurement technologies. Our precision measurement, positioning, and autonomous solutions transform the world’s most vital industries. From aerospace & defence, automotive, construction, general manufacturing, to mining and more, we provide the confidence that customers rely on to build, navigate, and innovate.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 17,500 employees in 50 countries and net sales of approximately 3.7bn EUR.
Learn more at hexagon.com.