Americas Support

Any time new information technology is integrated into evolving IT systems, technical needs can arise. Regardless of where in the world a customer is located, Hexagon's Asset Lifecycle Intelligence division can provide implementation assistance, ongoing product upgrades and technical support.

Smart Community is Hexagon’s Customer Response System (CRS) is available worldwide to all of our current maintenance customers.  Smart Community provides access to the following:

  • Smart Case Creation Flow
  • Chatter Communication
  • Intelligent Case Searching with Quick Filters
  • Unique Dashboards and Reporting Features
  • Knowledge Database
  • Technical Tips
  • Downloads
  • Compatibility Matrix
  • Product Release Schedules
  • Announcements

United States & Canada

Login into Smart Community if you already have access. If you do not have access, request a Smart Community login.
Local information line is 1-800-766-7701 (Mon. - Fri. 7:00 AM - 7:00 PM CST)

Mexico

Login into Smart Community if you already have access. If you do not have access, request a Smart Community login.
Local information line is +52 (55) 5525-5554.

Venezuela

Login into Smart Community if you already have access. If you do not have access, request a Smart Community login.
Local information line is +58-212-9595344 (Venezuela customers only).