Partnering for public safety excellence in Alabama

The challenge

Huntsville is Alabama’s most populous city and one of the fastest-growing metro areas in the state. Serving the public safety needs of this growing region are the dedicated staff of the Huntsville-Madison County 911 Center (HMC 911) who dispatch more than 240,000 emergency calls every year. Its 30,000-square-foot facility houses eight local public safety agencies and their 200 employees.

Many years ago, HMC 911 relied on a switchboard, map and telephone operators to handle its emergency dispatching operations, as was the case with most emergency agencies at the time. As Huntsville’s population grew and new technology advanced and became more widely used, HMC 911 decided to invest in a new CAD solution to better serve its community.

The solution

It selected Hexagon’s CAD solution, and over the next three decades, the partnership between HMC 911 and Hexagon has grown in tandem, with technology evolving and the center continuing to upgrade its system to meet the needs of the burgeoning metro area.

The CAD solution provides real-time, critical information from callers, databases and other sources, creating a common operating picture for intelligent response. It automates key functions and enables users to easily visualize calls, events and resources. As the CAD solution is easily integrated with other systems, it enables HMC 911 to continue to harness new technologies and additional data to deliver better service during emergencies and major events.