Software Analyst - SPF Support-1811

Dept Name : PPM

Qualification : Btech/Mtech - Mechanical

Relevant Work Experience : 0-2 Years

No of Positions: 1

Skills:

• Strong understanding of Engineering Domain (Oil & Gas, Marine and EPC) in design / data management
• Hands on experience in SmartPlant Foundation and integration with other Smart plant enterprise related products
• Good understanding about SPF Database architecture and knowledge on IIS and WCF Services
• Working Knowledge on SQL / Oracle databases and able to write basic SQL queries
• Able to handle multiple tasks simultaneously and willing to work under pressure.
• Excellent communication (Oral and Written) / negotiation skills
• Good logical, analytical and reasoning skills

Job Description:

• Provide technical software support to customers in the areas of SmartPlant Foundation and related applications.
• Communicating with Customers, first level regional Engineers effectively and manage their expectations for the various issues raised by them.
• Investigate the root cause for the issues raised by customers and provide solution/ workaround
• Raise trouble reports for software bugs
• Testing the fixes provided by development team