Assistant System Engineer IT 1971

Dept Name : IT

Qualification : B tech/B.E

Relevant Work Experience : 1 Year

No of Positions: 1

Skills:

• Good communication skills and Attitude.
• Minimum 1 year of experience in IT service area.
• Basic computer knowledge on Computers and hardware.
• Knowledge on IT helpdesk service tools ( preferable in ServiceNow.com).
• Knowledge on MS Office and Office 365.
• Good team player /coordinator.

Job Description: 

• Primarily responsible for IT Helpdesk calls handling and provide necessary support / guidance.
• First level technical and IT process phone support.
• Helpdesk logs allocation, follow-ups and ensure to close all requests in time.
• Creating and updating of Technical and process documentation.
• OS deployments and Team coordination.
• Systems and hardware allocations as per the requests.