Senior Software Consultant 1967
Hyderabad | PPM | India
Dept Name : PPM
Qualification : BE
Relevant Work Experience : 8-11 Years
No of Positions: 1
- Basic Troubleshooting of Citrix Xenapp/ Xen Desktop.
- Knowledge of relational databases.
- To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills and be someone who embraces challenges.
- 8 to 10 years of experience in customer support for complex design products.
- Candidates must have strong analytical and logical problem-solving skills.
- Excellent oral and written communications skills.
- Work as a first line Support Engineer to support Hexagon PPM Cloud customers with experience in supporting enterprise products.
- Represent Hexagon PPM and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated Hexagon PPM Cloud problems.
- Manage relationships with customers Triage the customer service request between infrastructure, product support teams.
- Solve highly complex level of escalated problems, involving broad knowledge of Hexagon PPM product suite of products.
- Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
- Collaborate with Tech Leads and escalation resources when appropriate.
- Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.