Senior Software Consultant 1967

Dept Name : PPM

Qualification : BE

Relevant Work Experience : 8-11 Years

No of Positions: 1

Skills:

• Basic Troubleshooting of Citrix Xenapp/ Xen Desktop.  
• Knowledge of relational databases. 
• To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills and be someone who embraces challenges.
• 8 to 10 years of experience in customer support for complex design products.
• Candidates must have strong analytical and logical problem-solving skills.
• Excellent oral and written communications skills.

Job Description: 

• Work as a first line Support Engineer to support Hexagon PPM Cloud customers with experience in supporting enterprise products.
• Represent Hexagon PPM and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated Hexagon PPM Cloud problems.
• Manage relationships with customers  Triage the customer service request between infrastructure, product support teams.
• Solve highly complex level of escalated problems, involving broad knowledge of Hexagon PPM product suite of products.
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
• Collaborate with Tech Leads and escalation resources when appropriate.
• Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.