Improving airport operations in Canada

The challenge

The Greater Toronto Airports Authority (GTAA) operates Canada’s largest airport, Toronto Pearson International Airport, which pre-pandemic served over 50 million passengers annually.

All operational and emergency communications pass through the airport’s Integrated Operations Control Centre (IOCC), which dispatches multiple agencies and organizations for multiple types of calls, and the dispatch groups need visibility of incidents and shared resources. A lack of visibility into incidents and resources among teams can create confusion and delay response times.

The solution

When the GTAA sought to increase this visibility, better manage resources and improve collaboration among all groups, it selected a suite of products from Hexagon to streamline multi-agency dispatching and improve incident and workflow management.

The GTAA deployed Hexagon’s computer-aided dispatch (CAD) system, records management system (RMS), application integration platform, mobile apps and analytics software. The solutions comprehensively support services at the airport, including airside services, customer service in the terminals, fire and emergency services, security operations, snow removal and grounds maintenance and safety compliance.