Digitally transforming utility operations in Germany with automated data sharing

The challenge

WEMAG Netz GmbH operates an electrical energy supply network that serves 179,000 customers in West Mecklenburg and parts of Brandenburg and Lower Saxony in northern Germany. The company’s network infrastructure includes more than 15,000 kilometers of lines and covers approximately 8,000 square kilometers.

The provision of maps and additional information related to underground pipes and cables is an integral service offered by WEMAG. The process to provide this information was labor-intensive. Requests for line information were received manually by telephone or in writing. As part of its digital transformation efforts, the company needed an easier way to share this information.

The solution

Powered by Hexagon’s HxGN NetWorks B4U Dig I Portal, WEMAG’s web portal enables utility and grid operators to provide planning information efficiently and securely. It automates the process of requesting and receiving map information and provides secure, effective and cost-saving map services via the internet.

The portal is designed to allow WEMAG users to provide planning information securely via the internet while documenting entire information processes. One-hundred percent of requests have since been handled by the portal, and 80% of requests are processed automatically, generating major efficiency improvements.

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