Alert
Intergraph Outage Notifications
Speed delivery of detailed outage alerts.
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Digital technologies can improve communications during large-scale outage events. Our Outage Notifications solution enables operators to harness HxGN InService's outage analysis and prediction capabilities to deliver greatly improved information on outages much faster and more efficiently. It integrates with operators' existing customer relations platforms, enabling them to trigger communications and direct messages to affected parties, including initial outage, updates on progress and confirmation of restoration. It can drive integrated voice response systems, publishing to online services, and distribution of e-mail, text and social media alerts all via the customer preference management system to ensure customers only receive messages that matter to them via the channels they specify.
Benefits
Improve customer relations
Provide customers with near-real-time information of their choosing.
Reduce cost
Automate a process that historically has been done manually, saving time and costs.
Enhance communications
Take advantage of social media and text message services to replace traditional phone calls and recordings.
"We will be able to notify our customers via text or e-mail when the power goes out, when updates are made, or when the power is restored."
Gregory Kelly
Applications Systems Manager
Westar Energy
HxGN InService
HxGN InService delivers enhanced insight and streamlined operations by combining critical capabilities for network management.
London Hydro
London Hydro uses outage management system and interactive voice response to streamline customer communication during outages and improve customer satisfaction.
