Learn About Smart Community

Any time new information technology is integrated into evolving IT systems, technical needs can arise. Regardless of where in the world a customer is located, Hexagon's Asset Lifecycle Intelligence division can provide implementation assistance, ongoing product upgrades, and technical support.

Smart Community is Hexagon's Customer Response System (CRS) available worldwide to all current maintenance customers. Smart Community provides access to the following:

  • Smart Case Creation Flow
  • Chatter Communication
  • Intelligent Case Searching with Quick Filters
  • Unique Dashboards and Reporting Features
  • Knowledge Database
  • Technical Tips
  • Downloads
  • Compatibility Matrix
  • Product Release Schedules
  • Announcements
  • Support Forums
  • Ideas

New Users

If you do not have a user login, request access. Once Smart Community is enabled, you will have access to our knowledge base, technical tips and downloads.

Existing Users

Already have a account? Login your support tickets using Smart Community. You will also have access to our knowledge base, technical tips and downloads.

Smart Community Video

Smart Community is Hexagon's new Support Portal. Watch the introduction video!

Trusted Global Provider

Serving as a global provider for all your support needs, we help you maximize your return on technology investments.

Knowledgeable Support Staff

Technical personnel with years of industry experience are ready to assist with your support-related needs.

Support Notifications

Subscribe to receive technical support notifications for service packs, hot fixes, product releases and more.

Online Self-Help

Search the Knowledge Base 24/7 to find answers to questions and support-related topics.

Product Resources

Access technical product documentation and downloads for product releases.

ISO 9001 Certified

Our ISO 9001 certification demonstrates our commitment to quality.

EcoSys Support

Login to Smart Community if you already have access. If you do not have access, request access via the link below

CADWorx & Analysis Support

To receive support, go to Smart Community if you already have a login. If you do not have a login, contact your local authorized reseller. If you are a maintenance customer or if you unsure of who your support contact is, request access. International customers, look up your country of residence via the link below and send an email or phone your local support office. If PPM Smart Community is available, your local support contact can provide you with the instructions for filing Service Requests online.

Continuous Optimization and Monitoring with 24/7 Expert Support

Maintaining and monitoring a global infrastructure is not your core business. Having the right resources available at the right time and location is expensive and challenging. Intergraph Smart® Cloud provides the right resources at a lower cost, freeing your staff to focus activities that differentiate your business. Your organization benefits from a single interface to a partner that has responsibility to address all issues.