U.S. Coast Guard Investigative Service

In a time of budget constraints and increased workload, the U.S. Coast Guard Investigative Service (CGIS) chose to implement the web-based solution inPursuit WebRMS from Intergraph Government Solutions to meet the demands of CGIS’s responsibilities of solving criminal investigations. CGIS had been using an ineffective system to enter and extract information about the myriad criminal investigations it conducts on civilians and Coast Guard personnel. It was time consuming and expensive, often leading to agents spending more time preparing or entering data into outdated IT systems instead of conducting investigations or performing follow-up duties. inPursuit WebRMS has replaced all paper reports, as wellas streamlined the process of tracking cases through the investigative process. The result is a reduction in case entry and report preparation time and an increase in agent efficiency and effectiveness. This allows CGIS to be proactive instead of reactive to criminal behavior, thus making the U.S. a safer place to live and work.