Pitkin County 911 to modernize dispatch, emergency communications with Hexagon

30 November 2023

HUNTSVILLE, Ala., 30 Nov. 2023

Hexagon’s Safety, Infrastructure & Geospatial division announced Pitkin County Regional Emergency Dispatch Center selected HxGN Connect to upgrade digital mapping and response for 911 calls in Colorado’s premier mountain tourist destination, making the county safer for residents and visitors.

HxGN Connect will allow Pitkin County to bring modern mapping capabilities to its computer-aided dispatch (CAD) system, as well as incorporate Smart Advisor, Hexagon’s assistive artificial intelligence solution. Pitkin County, home of Aspen and its four major ski areas, hosts 1.5 million tourists per year. The upgrades will improve emergency response capabilities for major events such as the X Games and JAS Aspen music festival.

The cloud-based solution, hosted in Microsoft Azure, will provide the ability to map 911 calls and incidents and conduct long-term resource planning. Smart Advisor will work in the background to help dispatchers and first responders connect related incidents and provide geofencing to concentrate resources on large events. Officials plan to expand the system in the future to take advantage of its cross-organization collaboration capabilities by potentially linking the county’s CAD system with the fire department’s network of mountaintop smoke detectors and the Department of Public Works’ snowplows.

Pitkin County dispatchers will use HxGN Connect for digital mapping within its CAD system in the mountainous tourist destination.

“HxGN Connect immediately modernizes Pitkin County Regional Emergency Dispatch Center’s dispatching and emergency communications operations, as well as provides us the ability to continue to optimize our systems to better serve residents and visitors,” said Brett Loeb, 911 Division Chief for the Pitkin County Sheriff’s Department. “With where we want to go with technology, Hexagon can take us there.”

“Hexagon is proud to support Pitkin County, one of America’s most scenic mountain destinations,” said Bill Campbell, senior vice president of Global Public Safety for Hexagon’s Safety, Infrastructure & Geospatial division. “Residents and tourists alike can be assured that those looking out for their safety will have the most cutting-edge technology available.”

To learn more about Hexagon’s public safety solutions, visit https://hxgnpublicsafety.com/

About Hexagon
Hexagon is the global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Our technologies are shaping production and people-related ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.

Hexagon’s Safety, Infrastructure & Geospatial division improves the resilience and sustainability of the world’s critical services and infrastructure. Our solutions turn complex data about people, places and assets into meaningful information and capabilities for better, faster decision-making in public safety, utilities, defense, transportation and government.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,500 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.

Media Contact:
Emily Arnold
Sr. Global Communications Manager
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