Meet Michael Dunkwu

Safeguarding the future, full-speed ahead

Title: Regional Sales Manager, Mid-Atlantic
Division: Hexagon's Safety & Infrastructure division
Location: Virginia, USA (Washington, D.C. area)
Joined in: 2018

What do you get when you combine in-field experience with access to the latest technology? Well that’s an easy one: Better products, better services, and a team that understands the customer.

Michael Dunkwu, the regional sales manager for the Mid-Atlantic (US) region in Hexagon’s Safety & Infrastructure division, is living proof, as he technically started his career with Hexagon when he didn’t work for the company at all.

As a sergeant for the City of Alexandria (Virginia) police, Dunkwu managed the force’s mobile computer section. He took Hexagon's WebRMS Live three years ago and became the subject matter expert for the department, training 600 people how to use it in the field.

“I became very embedded and very invested in that product, so when an opportunity came to join Hexagon, I jumped at it,” Dunkwu said.

Hexagon is changing with the public safety workforce, which Dunkwu believes is critical to the future of police work. Aside from staffing issues present in a lot of departments at public safety answering points (PSAPs) and 911 centers, the younger generation is used to iPhone or Android phone interfaces, and the traditional computer-aided dispatch (CAD) systems look nothing like that.

Some people are just putting their toes in the water, but I love that we are jumping in full-force.

At the time of this interview, Hexagon had just announced its latest innovation for public safety, HxGN OnCall. Dunkwu couldn’t say enough about how the company’s approach to public safety technology was the reason he joined Hexagon.

“Some people are just putting their toes in the water, but I love that we are jumping full-force into it,” he said.

He noted that you can put someone with no training in front of OnCall, and they can start to figure it out on their own. It's that intuitive, to the point where people not only easily adopt it but also enjoy using it. That’s going to help departments retain people.

In addition, the company’s commitment to hiring people (like himself) with in-field experience sets Hexagon apart.

“There's a major difference between someone who has been in a police car in the rain at 3:00 in the morning trying to write a report, in comparison to someone who is imagining what that process is like,” Dunkwu said.